Warranty & Returns
Tinkergen guarantees to provide accurate descriptions and high quality product. If customer has any problems with any executed purchase order, please notify tinkergen within 60 days from the date of shipment.
UNLESS OTHERWISE EXPRESSLY STIPULATED IN PERTICULAR AGREEMENT OR PURCHASE ORDER, CHAIHUO MAKES NO WARRANTY OF
Tinkergen provides a 6-month warranty for electronic products and a 3-month warranty for motors. Other accessories are not covered by warranty (including structural parts, consumables, batteries, etc.) but we will send you replacements if there is damage to these parts due to manufacturing problems.
Tinkergen will provide economic effort to replace or repair the product free of charge if the defects are caused due to reasons related to raw materials, designation, or manufacturing process.
Tinkergen will repair, replace the product under reasonable charges to the customer if the product defects meets this Warranty Policy.
Tinkergen will repairs, replace the defective product, or provide on-site technical support for products exceeding the warranty period on reasonable fees.
Tinkergen will refuse to provide warranty promises if:
a. Products have been beyond the warranty period; or
b. Defections are due to wrong use, un-proper maintenance or storage, or breach of user guides or menu provided by CHMakerEd; or
c. Defections are results of Force Majeure, which shall mean any acts of law, natural disaster, war, riots, strikes, insurrections, tsunami, typhoon, earthquake, terrorism,
governmental sanctions, legislation changes or any similar event beyond such party’s reasonable control; or
d. Customer has conducted repair actions to the products.
Returns & Refund
No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help tinkergen to serve Customer better and improve our products. Reimbursement will be denied for any product not conforming to the abovementioned conditions.
Customer shall cover the cost of returning the product. Shipping fees will only be refunded if the return is a result of a shipping error on tinkergen’s part.